HELP FOR BORROWERS

HELP FOR BORROWERS UNDER THIS SETTLEMENT
The National HSBC Settlement announced in February 2016 impacts borrowers with mortgage loans serviced by HSBC.
The Settlement provides assistance for:
Homeowners needing loan modifications now: If your loan is currently serviced by HSBC, you may be eligible for a loan modification or other relief. HSBC is required by the Settlement to provide $370 million in various forms of relief nationwide. Homeowners wishing to inquire about participation in the consumer relief ordered under this Settlement should contact HSBC directly at 1-800-365-0175.

WHERE YOU CAN GO FOR HELP

For loan modifications, borrowers may be contacted directly by HSBC.  You may also contact HSBC directly if you feel that you are a candidate for a loan modification or if you need additional information: HSBC: 1-800-365-0175.

For borrowers who lost their home to foreclosure between Jan. 1, 2008 and Dec. 31, 2012 and whose loans were serviced by HSBC, the National HSBC Settlement Administrator mailed Notice Letters and Claim Forms in August 2016. If you were eligible for a payment, and chose to participate in the Settlement, you needed to either file your claim online, or by mailing in the claim form you received.

Please note; the deadline to file a claim was November 15, 2016 and claim forms are no longer being accepted. Payments on valid claims mailed on February 17, 2017.

FOR BORROWERS NOT ELIGIBLE FOR ASSISTANCE UNDER THIS SETTLEMENT

The National HSBC Servicing Settlement is not the only assistance available to troubled borrowers. The following Web sites include valuable information for borrowers regardless of whether you are eligible for this Settlement:
www.makinghomeaffordable.gov
You may also call: 1-800-569-4287 to connect with a HUD-approved housing counselor. You may also contact your local attorney general's office for more information on available assistance.

CONSUMER ALERT!
Scammers are at work trying to capitalize on the national HSBC Servicing Settlement to access your personal information—or worse, your money. The Attorneys General have received reports of scammers calling borrowers claiming to be a servicer involved in this Settlement and offering a cash payment to consumers if they simply provide the routing number to access their bank account. If you receive an unsolicited call purportedly from your mortgage servicer, you can identify a scam in several ways:

1. Does the caller offer to provide your personal information to assist you in identifying your account? Or do they ask you to provide that? If the caller is from your mortgage servicer, they will be able to tell YOU your personal information because they will have it. You should never provide your personal information (including bank account numbers, social security numbers, etc.) to an unsolicited caller—no matter what they promise you.

2. Does the caller offer to speed your Settlement relief for a fee? They are definitely a scammer! Neither the banks nor the Attorneys General will charge a fee to speed your Settlement relief.


If you think the caller may be legitimate, ask for their contact information, tell them you are going to call HSBC's hotline (1-800-365-0175) and confirm, then call them back. Chances are if they’re a scammer, they won’t want you to check on them and they won’t provide their contact information.

REGISTER A COMPLAINT OR REPORT A SCAM
There are multiple ways to register a complaint about your mortgage servicer or to report fraudulent activity.
• Contact your State Attorney General. Contact information by state is available here:
http://nationalmortgagesettlement.com/states
• File a complaint regarding your servicer with the federal Consumer Financial Protection Bureau: https://help.consumerfinance.gov/app/mortgage/ask
• Report a scam to the federal Financial Fraud Enforcement Task Force: http://www.stopfraud.gov//report.html

Disclaimer

 

This site is not operated by the Attorneys General, or federal government. Please contact the National HSBC Settlement Administrator with questions at 1-888-538-5792, Monday through Friday, 8:00 a.m. - 6:00 p.m. Central Time.

Este sitio no es operado por el Procurador General o el gobierno federal. Por favor contacte al Administrador del Acuerdo Nacional de HSBC con preguntas al número 1-888-538-5792, lunes a viernes, 8:00 a.m. – 6:00 p.m. horario central.

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